Privacy & Data Protection
Your Data is Protected Under PIPEDA
We take your privacy seriously and operate under Canadian federal privacy legislation.
Paradigm Financial Services is committed to protecting your personal information. Our services are hosted on Canadian servers, ensuring that all your data remains within Canadian borders and is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).
Canadian Servers
Data residency in Canada
PIPEDA Compliant
Federal privacy legislation
Ontario Laws
Provincial compliance
What is PIPEDA?
The Personal Information Protection and Electronic Documents Act (PIPEDA) is Canada's federal privacy law that governs how private-sector organizations collect, use, and disclose personal information in the course of commercial activities.
PIPEDA sets out ground rules for how organizations must handle personal information in a manner that recognizes both the right of individuals to privacy and the need of organizations to collect, use, or disclose personal information for reasonable purposes.
Canadian Hosting & Data Sovereignty
Our hosting infrastructure operates under the jurisdiction of Canadian law, specifically PIPEDA. By choosing Canadian hosting, we ensure your data remains protected under Canadian privacy laws.
Key Benefits:
Data Sovereignty
Your data stays on Canadian servers and never crosses international borders, maintaining full compliance with Canadian data residency requirements.
Protection of Information
We use appropriate safeguards including encryption, secure servers, and access controls to protect against unauthorized access, disclosure, or use.
Consent & Transparency
We obtain consent when collecting personal information and maintain transparency about why information is collected and how it will be used.
Individual Rights
You have the right to access personal information we hold about you and request corrections if information is inaccurate.
PIPEDA Requirements We Follow
As a financial services organization subject to PIPEDA, we adhere to strict requirements for handling your personal information:
Information We Collect
To provide our financial services, we collect personal information that you provide to us, including:
- Name, contact information (email, phone, address)
- Social Insurance Number (SIN) for tax preparation services
- Financial documents and records
- Business information for corporate clients
- Information necessary for estate planning and other specialized services
We only collect information necessary to provide the services you request and to fulfill legal requirements (such as tax filing obligations).
How We Use Your Information
We use your personal information for the following purposes:
- Providing financial services including tax preparation, bookkeeping, and estate planning
- Communicating with you about your account and our services
- Processing documents and scheduling appointments
- Complying with legal and regulatory requirements
- Improving our services and developing new offerings
- Sending newsletters and updates (only if you have opted in)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Government agencies: When required by law (e.g., CRA for tax filings)
- Service providers: Trusted partners who assist in operating our platform (e.g., Canadian hosting providers) who agree to keep information confidential
- Professional advisors: In limited circumstances where necessary to provide our services (e.g., legal counsel, accountants)
All third-party service providers are bound by confidentiality agreements and must comply with PIPEDA requirements.
Your Privacy Rights
Under PIPEDA, you have the right to:
Access Your Information
Request access to the personal information we hold about you through your client portal or by contacting us.
Correct Your Information
Request corrections if you believe your personal information is inaccurate or incomplete.
Withdraw Consent
Withdraw consent for certain uses of your information, subject to legal and contractual restrictions.
File a Complaint
Lodge a complaint with us or the Privacy Commissioner of Canada if you have concerns about how we handle your information.
Security Measures
We protect your information using:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Secure servers: Data is stored on Canadian servers with enterprise-grade security
- Access controls: Limited access to personal information based on job requirements
- Regular backups: Automated backups to prevent data loss
- Security monitoring: Continuous monitoring for potential security threats
- Staff training: All staff receive privacy and security training
Cookies & Tracking
Our website uses cookies to enhance your browsing experience and provide personalized functionality. Cookies are small text files stored on your device that help us recognize your preferences and improve our services.
Types of Cookies We Use:
Essential Cookies
Required for the website to function properly, including login sessions and security features.
Preference Cookies
Remember your settings and preferences for a more personalized experience.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, particularly the secure client portal. Most browsers allow you to refuse cookies or delete cookies already stored on your device.
Questions About Privacy or PIPEDA?
If you have questions about this privacy policy, your personal information, or wish to exercise your rights under PIPEDA, please contact us:
Last updated: June 20, 2026